The common mistake in business is viewing AI solely as a software tool. Instead, framing AI as an operational coworker changes everything. When an organization treats AI agents as team members—onboarding them with specific SOPs, playbooks, and knowledge bases just like a human hire—the results scale significantly. Success comes down to treating these agents as functional roles with defined skills, requiring the same performance evaluations and operational integration you would apply to any other employee. This approach shifts the focus from model capability to real-world business capacity.
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