#128 Ken Lonyai on Humanizing User Experience: The Intersection of AI and UX/CX

In this insightful episode, we're joined by Ken Lonyai, a digital innovation strategist and recognized expert in user experience (UX). Ken shares his views on the evolution of UX, the critical aspects that contribute to a company's bottom line, and the future of UX/CX in the era of AI. Learn about 'Humanized User Experience' and its distinctiveness from traditional approaches, and how the blend of AI can revolutionize the role of product managers and transform the overall user experience.

Find more about Ken:

WEBSITE & PORTFOLIO: http://kenlonyai.com